Terms & Conditions

By using this website, requesting a consultation or engaging EmailMigro for any service, you agree to these terms on behalf of yourself and the organisation you represent.

We provide email migration, cloud setup and migration, process automation and AI implementation services. The exact deliverables, timeline and assumptions for your engagement are defined in a written proposal or statement of work, which takes precedence over general descriptions on this website.

• Fixed-scope projects are quoted in advance and invoiced against milestones.
• Ongoing support and automation retainers are billed monthly in advance.
• Invoices are payable within the period stated on the invoice.
• Third-party licences, hosting and API usage are billed at cost or paid directly by you.
• We may pause work on materially overdue accounts after written notice.

Work outside the agreed scope is handled through a written change request with its own estimate and timeline. Estimates assume the environment, data volumes and access described during discovery; material differences may affect cost and schedule.

• Provide timely administrative access, credentials and approvals.
• Nominate a decision-maker who can sign off on milestones.
• Ensure you own or are licensed to use the systems and data involved.
• Communicate internal changes that affect the project schedule.

Delays caused by outstanding access or approvals may shift agreed delivery dates.

You retain ownership of your data and content. On full payment, you receive ownership or a perpetual licence to the custom deliverables built for you. EmailMigro retains its pre-existing tools, frameworks, templates and general know-how.

Both parties keep the other's non-public information confidential and use it only for the purposes of the engagement.

To the maximum extent permitted by law, EmailMigro is not liable for indirect, incidental or consequential losses, including lost profits or lost business opportunities. Our total aggregate liability is limited to the fees paid for the specific service giving rise to the claim. We are not responsible for outages, changes or failures of third-party platforms.

Either party may end an engagement with written notice. You remain responsible for work completed and costs committed up to the termination date. We will provide a reasonable handover of completed deliverables and documentation.

We may update these terms as our services evolve. The version published here is the current one, and material changes to active engagements are communicated directly.

Questions about these terms can be sent to hello@emailmigro.com.