Refund Policy

Once a digital service has been delivered — a completed migration, a configured tenant, a deployed automation — it is generally non-refundable, because the work and the associated engineering time cannot be returned.

Refund requests are reviewed against project progress. We look at the milestones completed, hours delivered, third-party costs already committed and any deliverables you have received. Where work is only partially complete, we may issue a proportional refund for the undelivered portion.

Deposits reserve engineering capacity. A deposit is refundable in full if you cancel before work begins, and becomes non-refundable once discovery, planning or development has started.

Custom development and automation work is billed by completed milestone. Each milestone is signed off before the next begins, so you can stop the engagement at any milestone boundary and only pay for work already accepted.

Monthly support, monitoring and automation retainers can be cancelled at any time before the next renewal date. Cancellation stops future billing; the current period is not refunded because the capacity has already been reserved for you.

Licences, API usage, hosting and other third-party charges are governed by each provider's own refund rules and are not refundable by EmailMigro.

If a deliverable does not meet the agreed specification, tell us first. We will correct it at no additional cost. Most concerns are resolved this way, and we would rather fix the work than close the file with a refund.

Send your request, invoice reference and a short description of the issue to hello@emailmigro.com. We acknowledge requests promptly and aim to reach a decision within ten business days.